Thank you for shopping at RELAX COMFORT. We want to ensure your shopping experience is seamless and enjoyable. Please read our return policy carefully to understand your options regarding returns and exchanges.

1. Eligibility

We accept returns within 24 hours from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a return.

2. Initiation of Returns

To initiate a return, please contact our customer service team at [contact email or phone number]. Provide your order number and details about the items you wish to return. Our customer service team will guide you through the return process and provide you with a return shipping label, if applicable.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your return is approved, a refund will be processed to your original method of payment. Please note that shipping costs are non-refundable.
• Depending on your payment method and financial institution, it may take several business days for the refund to appear in your account.

4. Exchanges

We do not offer exchanges at this time. If you need a different size, color, or item, please return the original item(s) for a refund and place a new order.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or provide a refund as quickly as possible.

6. Non-returnable Items

Certain types of items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

7. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise specified.

8. Contact Us

If you have any questions about our return policy, please contact us at contact@relaxcomforts.com or +9779823050702. Our customer service team is available to assist you with any inquiries or concerns you may have regarding returns.